Order Cancellation Policy

Last Updated: September 2025

We want you to shop with confidence. We understand that sometimes you may need to change your mind after placing an order. That’s why we offer a straightforward cancellation process, as long as the conditions below are met.

When Can You Request a Cancellation?

You are eligible to cancel your order if:

  • You contact us within 24 hours of placing your order.
  • Your order has not yet been shipped or processed.

Please note: Once an order has been shipped or marked as “In Transit,” it can no longer be canceled.

Order Processing Timeframe

  • Processing Time: Orders are usually processed within 1–3 business days and shipped immediately after. Total delivery time is typically 6–10 business days.
  • If you place an order after 5:00 PM (PKT), cancellation requests will be reviewed the next business day.

  • Once your order status shows “Shipped” or “In Transit”, it is no longer eligible for cancellation.

How to Request a Cancellation

To request an order cancellation, please contact us as soon as possible:

Please include the following details in your cancellation request:

  • First Name ____________ Last Name ____________
  • Order Number _____________________
  • Email Address _____________________
  • Phone Number __________________
  • Reason for cancellation (optional) ___________________________________________

Our support team will confirm whether your order is eligible for cancellation and provide you with an update via email or phone.

Refund Timeline and Method

If your cancellation request is approved:

  • A full refund will be issued to your original payment method.
  • Refunds are processed within 5 business days after cancellation approval. 
  • Depending on your bank or payment provider, it may take up to 10 business days for the refund to appear in your account.

If your order cannot be canceled, you can still return it according to our Return & Refund Policy after delivery.

Non-Cancellable Orders

Some orders are not eligible for cancellation, including:

  • Custom or made-to-order items once production has started.
  • Orders that have already been shipped or are in transit.
  • Clearance or final sale items, clearly marked as non-cancellable at the time of purchase.

We recommend double-checking your order details, shipping address, and contact information before finalizing your purchase to avoid any issues.

If You Miss the Cancellation Window

If your order has already been shipped:

  • Wait for the delivery and follow our Return & Refund Policy.
  • Contact our support team within the return period for instructions.

Please note: Leather Genesis is not responsible for return shipping costs unless the return is due to our error or a defective item.